Senior Operations Manager, AMZL

This position will be located in the Tokyo area. Amazon seeks a Senior Operations Manager to join our Japan Amazon Logistics team. The goal of Amazon Logistics (AMZL) is to build a world-class last mile operation delivering to customers. Amazon aims to exceed the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and in the most cost-effective way as possible, and we are expanding rapidly in Japan. Key job responsibilities include: Managing and leading a team of Operations, Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations, and building leadership bench strength within the DS; Responsible for the overall safety, quality, performance, customer experience, and people development for all delivery station operations; Driving vision for station team and creation of quality initiatives, process change initiatives, and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business plan; Problem-solving for closing gaps between performance and goals; Setting and clarifying requirements and expectations for Operations, Area Managers, measuring performance, providing feedback, and holding Ops Managers accountable for their performance and the performance of their departments/teams; Managing an environment concerning the delivery of Amazon orders direct to our customers, subject to ever-rising volume and complexity, operating on a 24/7 basis; Managing day-to-day relationships with multiple Delivery Service Providers (DSPs); Presentation of operational metrics regularly to the senior leadership team; Hiring and developing top talent, creating and implementing a talent plan for the site, including talent acquisition, performance, and career management, learning and development, succession planning, and employee engagement; Leveraging the Operations, Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area; Cultivating strong culture and engagement throughout all levels of the delivery station team; Taking proactive steps to ensure that best practices are shared across all departments, shifts, and among the network; Working with key business partners, such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES, and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives. About the team: Introduction of Last Mile, AMZL Dept., Introduction of Operations Jobs, Introduction of Work Location in Kanto region. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp Requirements Bachelor’s degree or relevant experience; 10 years of Operations experience (supply chain, logistics, transportation, manufacturing, retail, etc.); Experience to lead/manage a team of 10 people and develop them; Business level English. Preferred Qualifications Strong operations experience in a fast-growing company/industry; 15 years of Operations experience (supply chain, logistics, transportation, manufacturing, retail, etc.); Previous experience leading a rapid expansion plan; Proven record of delivering multi-programs on time; Excellent communication skills; Business level of Japanese; Excited about working in a diverse group and contributing to an inclusive culture. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. J-18808-Ljbffr

Location: Trento, Trentino-Alto Adige, IT

Posted Date: 10/8/2025