People Support Hub, Team Lead, Europe

Overview Join to apply for the People Support Hub, Team Lead, Europe role at Wärtsilä . Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. We are transitioning the world toward a decarbonised and sustainable future by pushing the boundaries of engineering and technology, with a focus on turning Wärtsilä's purpose into reality. The preferred work locations are Poland, Portugal, Spain or Hungary, but other Europe locations can be considered. This role leads a regional team of HR professionals, ensuring efficient service delivery and continuous improvement in a global setting. What you will be doing As the People Support Hub (PSH) Team Lead, you will oversee the daily operations of PSH in the region, ensuring a positive employee experience and contributing to the organization’s overall success. You will drive continuous improvement with practical operational expertise for excellent global service centre execution. Responsibilities Lead HR activities in PSH, implementing HR strategies, policies, and processes to meet current and future human resource needs. Adopt an entrepreneurial mindset, providing direction and developing HR policies, practices and initiatives to ensure a safe and healthy working environment, improve employee experience and HR business impact, and align people and HR capabilities with the organization’s objectives. Manage relationships with internal and external stakeholders, contributing to the success of HR processes and policies. Provide expert guidance to leaders and managers on people-related matters. Transform and implement improvements to PSH for consistent global standards while being agile to local requirements. Continuous Improvement & Service Delivery Serve as the first point of contact for Wärtsilä employees and leaders, ensuring the best employee experience across the employee lifecycle: onboarding, offboarding, master data, reporting and organizational structure, employment documentation, performance management, payroll and time & attendance. Advise and guide managers with HR-related matters, partner with them to align HR activities with business objectives, and drive HR projects and initiatives. Monitor SLAs and KPIs to ensure high-quality service delivery, address and resolve escalated issues and inquiries. Generate and analyse reports on PSH performance, identify trends and areas for improvement, and provide insights to senior management. Drive continuous improvement, optimize processes, and utilize AI, technology and automation to streamline HR processes; review PSH operations and implement best practices. Ensure compliance with policies, regulations and internal guidelines, manage risks, and maintain confidentiality and data security of employee information. Leadership & Team Management Lead team members, plan activities, set objectives and performance goals, and monitor and improve performance. Coach and develop the team, foster continuous improvement and innovation, and enable deep insights into local requirements to support business and employees. Required and Preferred Qualifications Desirably 10 years of experience in HR, with at least 5 years in a managerial role within an HR Shared Service Centre. Strong knowledge of HR processes and best practices across the employee lifecycle. Excellent leadership, communication, and interpersonal skills. Cultural sensitivity and ability to lead virtual teams across different cultures. Proficiency in HR systems and tools, particularly SuccessFactors, Employee Central and Service Now / Zendesk. Empathy and a service-minded approach. Passionate about improving processes and working smarter. Exceptional communication to keep people updated. Desire to make an impact on Wärtsilä people. Ability to find positives, solve challenges, and adapt to new challenges. As a member of the People Support Hub Leadership Team and the Europe HR Leadership, the PSH Team Lead Europe collaborates with Local HR, Talent Acquisition, HR Business Partners and Centres of Excellence to shape PSH direction and achieve organizational goals. Why you and us? We believe in empowerment, ownership and collaboration. We support growth and co-creation, with courage to seize opportunities and take initiative. We value authenticity, honesty, and open communication, creating an environment where you can be your true self. We are building a team focused on sustainable futures through smart technologies. Last application date: 16/10/2025. Wärtsilä is an equal opportunity employer; we value diversity and inclusion. Voluntary consent for a security check may be required depending on country. This is Wärtsilä Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals across 230 locations in 77 countries shapes the decarbonisation transformation of our industries. Read more at www.wartsila.com. Last updated: role details as posted. J-18808-Ljbffr

Location: Trieste/Trst, Friuli-Venezia Giulia, IT

Posted Date: 10/8/2025