SAP Service Delivery Manager

Description To growing SAP CoE ,we are looking for an SAP Service Delivery Manager to lead the end-to-end lifecycle of incidents, from detection and logging to resolution and closure, ensuring adherence to agreed SLA. How you’ll make an impact: Act as the primary point of contact for incident communication and provide timely updates to affected users, management, and other stakeholders. Monitor incident queues, escalate issues as necessary, and coordinate efforts across support team to ensure swift resolution. Triage, lead and facilitate the major incidents ensuring timely resolution as per the agreed SLA. Facilitate post incident reviews to identify underlying causes and implement corrective actions to prevent future occurrences. Continuously evaluate and improve incident management processes, tools and workflows. Ensure incidents are resolved efficiently to restore normal service operations as quickly as possible. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background: Education & experience: Bachelor's or Master’s degree preferred. Minimum 8 years of experience managing SAP AMS portfolio. SAP Functional or ABAP experience is a must. Area experience: Proven experience in Incident Management, IT service management (ITSM) or a related role. Good experience of SAP/ERP processes Soft skills: Excellent communication and interpersonal skills. Ability to work under pressure and handle multiple priorities. Hard skills: Analytical mindset with problem solving skills. Tools experience: Experience with incident management tools (e.g., Service Now, Power BI). Language experience: Proficiency in both spoken & written English language is required. More about us: Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We employ more than 40,000 people in 90 countries who work with purpose every day and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity Collaboration = Great Innovation. We can be found at the Hitachi Energy website: Hitachi Energy career site: https://www.hitachienergy.com/ We offer: Contract: Contract of employment Benefits: We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out. We can provide more information during the recruitment process. Growth possibility: Training budget & training platform, changing role within organization Possibility to gain experience in international environment Possibility to work for an industry leader in green energy solution Recruitment process: Screening with recruiter Meeting with manager Offer Accessibility notice: Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. J-18808-Ljbffr

Location: Milano, Lombardia, IT

Posted Date: 10/8/2025