Software Support Engineer

As a Software Support Engineer at Altova, you'll be the trusted expert customers turn to when they need guidance, solutions, and best practices. You'll help users apply Altova software to real-world requirements, diagnose and resolve issues, and feed product insights back to our developers, testers, and technical writers. You'll communicate confidently in both technical and business contexts and enjoy moving between customer conversations and deep technical problem-solving. Software Support Engineer Full-Time (38,5 h/W) What You'll Work With Altova builds * Windows desktop developer tools for XML, JSON, EDI, ETL, databases, UML, XBRL, and more * High-performance server applications for Windows and Linux using the same technologies * Rapid application development tools and server applications for mobile platforms * Regulatory solutions (e.g., CbCR, EBA, ESEF, Solvency II, WIP) delivered via mobile apps or Excel VSTO add-ins What You'll Do * Advise customers on how to implement Altova products to meet their goals * Troubleshoot and resolve technical issues; reproduce, analyze, and document findings * Communicate clearly with customers via email, phone, chat, remote desktop, and video * Collaborate with internal engineering, QA, and documentation teams on technical matters * Capture customer feedback and contribute to product quality and usability What You Bring * Language skills: Excellent English (C1). German is a plus * Communication: Clear, concise writing and speaking in technical and business settings * Customer support experience: Providing technical support across email/phone/chat/remote tools Technical Strengths (any mix of the following is welcome) * XML ecosystem: XML Schema, XSLT, XPath, XQuery, XBRL, UML * JSON: JSON, JSON Schema, JSON Lines * EDI: EDIFACT, X12 * Databases & SQL: Driver configuration; working across dev/test/prod; JDBC/ODBC/ADO * App delivery: Familiarity with mobile app development & deployment (Android, iOS, Windows, HTML5) * Systems: VM usage; installing/configuring Windows & Linux; containerization (e.g., Docker) * Generalist mindset: Broad knowledge of software development processes and Internet technologies What We Offer: * A full-time or part-time position in a dynamic and engaging work environment located in the vibrant 1st district of Vienna. The role provides an opportunity to develop professionally within the realms of technical support. Enjoy a balanced work-life experience with flex-time and innovative teamwork. * A public transportation pass for Kernzone Wien. * No Travel required Salary The collective agreement minimum salary is 3,175 EUR gross per month (on a 38.5-hour basis). The actual salary amounts to 3,900 EUR gross per month (on a 38.5-hour basis). The salary is paid 14 times per year. The collective agreement Informationstechnologie, Datenverarbeitung (IT) applies. Overtime Any accrued overtime is compensated in the form of time off. Please include: * A brief cover letter describing how you meet the criteria and how your experience sets you up for success as a Software Support Engineer at Altova * Confirmation of your legal permission to work in Austria We look forward to hearing from you! About this job Employment type Full Time (Permanent employment) Salary 3,900 EUR monthly Seniority level Professional Experience Work model On-site Place of work Wien 1. Bezirk (Innere Stadt) Field of work Consulting, IT, Data Processing, Engineering, Technical Jobs Unfilled vacancies 1 vacancy unfilled for this position About the company Employer Altova GmbH Number of employees 51 - 100 employees Locations Wien Details about this job Full Time (Permanent employment) * Monday to Friday * 38,5 hours Place of work * Wien 1. Bezirk (Innere Stadt) Must-have skills * Technical Support * Analytical Skills * Enjoy Learning New Technologies Required languages * English C1 Nice-to-have languages * German B2 Benefits * Transportation allowance * Company doctor * Flexible working hours All infos regarding your application Required application documents: * Résumé * Cover letter

Location: Wien 1. Bezirk (Innere Stadt),, AT

Posted Date: 10/6/2025