Onsite Support & Installation Manager – Port Elizabeth

Duties: Leadership & Team Oversight: Mentor, schedule, and support a team of Installation & Support Technicians across the Eastern Cape Conduct weekly stand-up meetings, and compile minutes for Senior Management Oversee standby and after-hours coverage schedules and readiness Installation Management: Manage the planning and quality of new site installations and upgrades Conduct site visits during, and after, installations to ensure client satisfaction Collaborate with the Setup Department to track progress, stock, and staging On-site support coordination: Monitor onsite support delivery, job progress, and technician dispatching Ensure SLA targets are met and client issues resolved promptly Maintain high levels of post-support client engagement and feedback Technical Training & Compliance: Ensure technicians are trained and certified on Unity and GAAP solutions. Work with the training department and support outlying regions as needed. Roll out and enforce updated installation/support procedures from management Asset & Equipment Management: Conduct toolbox and vehicle spot checks; manage technician equipment accountability. Maintain hardware readiness and tool stock levels Monitoring & Reporting: Regularly review dashboards, performance metrics, and team KPIs Report escalations, trends, and resource needs to senior leadership Client Engagement: Lead technical meetings with clients and ensure issues are resolved efficiently Promote trust and satisfaction through clear, proactive communication Requirements: Grade 12 Relevant tertiary qualification is a plus Proven track record in managing Technical Field Teams (preferably in POS or IT service environments) Strong understanding of: POS systems Installation processes, and Support operations Excellent people management, problem-solving, and coordination skills Comfortable with after-hours coordination and regional support Must be tech-savvy with solid reporting and administrative discipline ·

Location: Port Elizabeth, Eastern Cape, ZA

Posted Date: 10/5/2025