Client Service Coordinator - Team Lead

Make “Being the Difference” Your Career. FAST APPLY! Bayshore HealthCare is one of Canada’s leading providers of home and community health care services. As a proudly privately owned company , Bayshore has been a Platinum member of Canada’s Best Managed Companies since 2006 and was named a Best Practice Spotlight Organization by the Registered Nurses’ Association of Ontario in 2015. We’re also proud to be recognized on Forbes’ 2023 list of Canada’s Best Employers . Why Join Bayshore? Flexible Career Options – Full-time and part-time roles to suit your lifestyle Top Industry Wages – Competitive pay that reflects your skills and dedication Comprehensive Benefits – Health and dental coverage for you and your family Retirement Savings Plan – Company contributions to support your future Paid Time Off – Including sick days, orientation, and training Travel Compensation – Fair reimbursement for your time and effort Efficient Scheduling – Maximize care time, minimize travel Career Growth – Opportunities for advancement and professional development Modern Technology – Company-provided mobile devices for documentation and communication Supportive Management – Accessible and responsive leadership team Position Summary As a Client Service Team Lead , you will play a key role in ensuring high-quality care delivery by coordinating client services and field staff schedules. Reporting to the Operational Manager, you will manage client inquiries, match caregivers to client needs, and maintain accurate scheduling records. Key Responsibilities Respond to and document client inquiries regarding care and services Assess client needs and schedule appropriate staff based on qualifications and availability Notify clients and staff of initial and ongoing schedules Collaborate with Case Managers, funders, and government programs as needed Maintain accurate scheduling documentation and data entry Assist in training, mentoring, and supervising new staff Support recruitment and orientation of field employees Address and document client concerns and escalate when necessary Promote Bayshore services in alignment with local sales and marketing plans Participate in quality improvement and client satisfaction initiatives Adhere to all company policies, procedures, and health & safety standards Maintain confidentiality of client and company information Qualifications Education: Minimum Secondary School Diploma; Medical Terminology course is an asset Experience: Minimum 1 year of customer service experience, preferably in healthcare Skills: Strong organizational and interpersonal skills Ability to work independently and in a team Proficient in Windows-based scheduling software Bilingual (English/French) preferred in applicable regions Comfortable using standard office equipment Additional Requirements Clear criminal background check with vulnerable sector screening Two supervisory references Vaccination Policy Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis. Our Commitment to Equity, Diversity & Inclusion “At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.” Primary Location ON-Barrie

Location: Barrie, Ontario, CA

Posted Date: 10/4/2025