Information Technology Technician

Job Title/Overview International IT Recruiter || B2B/C2C || 360 Recruitment || IT Services Management || EMEA, US, UK & APAC || Talent Acquisition || Google IT Support… Role Type Full-Time Freelance Contractor Working Days 5 Days in a week Contract duration 1 year (extendable) Contract Type Freelance / B2B contract Experience Required More than 3 years as IT Support. Site Address Modena, Italy (On-Site) Responsibilities Desktop Support Engineer provides Break Fix, fault diagnosis, and resolution. Providing fault analysis to customers’ various core operating systems and platforms, providing support, and applying desktop fault resolution for the approved application suite. Ideal candidate should have 3-4 Years’ experience in Windows Desktop support. Provide first/second-level contact and problem resolution for customer issues. Work with vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Should have basic knowledge of the Mac operating system, to support Apple pc users. Install, upgrade, support, and troubleshoot printers, and computer hardware. Performs general preventative maintenance tasks on computers, laptops, and printers. Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms. Seniority level Associate Employment type Contract Job function Information Technology Industries IT Services and IT Consulting, IT System Training and Support, and IT System Installation and Disposal Referrals increase your chances of interviewing at Sharp Brains by 2x Modena, Emilia-Romagna, Italy We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. J-18808-Ljbffr

Location: Piumazzo, Emilia-Romagna, IT

Posted Date: 9/18/2025