Program Architect - Salesforce

Are you an experienced Salesforce Architect ready to lead at scale? Do you thrive on defining strategic direction, aligning cross-functional teams, and driving architecture decisions that shape the future of enterprise platforms? If so, we’re looking for you. Organisation: MB CAC Contracttype: Definite contract The Organisation We are the Mercedes-Benz Customer Assistance Center Maastricht. Years of experience and our strong focus on customer centricity has given us expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions to create the best customer journey. With an international team of over 1000 colleagues, we work to create the ultimate customer experience not only for the drivers of our vehicles but also in support of the retail and logistics organizations. WE CARE for customers, they are part of our DNA. The Function We are seeking a Salesforce Program Architect to provide architectural leadership across our Salesforce domain. This is a senior-level role where you will define and communicate the architectural vision across Agile Release Train(s) (ARTs), ensure technical alignment, and guide Solution Architects and delivery teams to build robust, scalable, and future-proof solutions. This is not a development or hands-on configuration role. Instead, your focus is on leadership/guiding, cross-domain alignment, architectural strategy, technical governance, and stakeholder collaboration. Key Responsibilities Architectural Strategy & Leadership Define and drive the architectural vision for Salesforce across Agile Release Trains, ensuring alignment with business goals and long-term platform sustainability. Promote use of standard Salesforce capabilities, challenge business requirements constructively by asking “why,” and seek continuous improvements to the existing landscape. Align teams and suppliers around shared architectural direction, ensuring consistent design principles across Service Cloud (core), with Field Service as valuable extensions. Evaluate and guide architectural decisions that balance scalability, performance, compliance, and maintainability. Solution Design & Enablement Guide solution exploration and evaluate technology options for feasibility and fit. Lead prioritization of architectural enablers and technical debt reduction items. Ensure solution designs address scalability, security, compliance, and user needs. Collaboration & Governance Mentor Service Architects and facilitate cross-team architectural alignment. Ensure architectural documentation is clear, current, and shared (e.g., in Confluence/JIRA). Coordinate with suppliers and partners to align vendor solutions with architecture goals. Work with the Enterprise Architect to ensure the right fit of Salesforce in the overall landscape of the company. Innovation & Continuous Improvement Stay current on Salesforce platform updates and industry trends. Promote reuse of patterns and solutions, simplify where possible, and challenge complexity. Support a culture of architectural thinking and continuous learning. Deliver continuous improvement of the existing Salesforce landscape with (cost) efficiency, quality, and security in mind.

Location: Maastricht, 6229 GK, NL

Posted Date: 9/17/2025