Middle/Senior Voice and Cloud Communications Engineer - Tietoevry Create (m/f/d)

Overview Middle/Senior Voice and Cloud Communications Engineer - Tietoevry Create (m/f/d) role at Tietoevry. Tietoevry Create is inviting a talented professional to join our growing team as a Middle/Senior Voice and Cloud Communications Engineer to support our customer’s BICS Voice and CC Value Streams in delivering qualified line of customer and network support. Join the team of our customer BICS – a global telecommunication enabler with a physical network stretching through the globe! Responsibilities Assure second line support for all BICS Voice & Cloud Communication services and platforms Follow-up network availability and quality Perform proactive and reactive maintenance actions Suggest improvements in the proactive tasks & processes Work and collaborate with first line and customer care team in order to find solutions for problems reported by our customers Work and collaborate with our vendors and suppliers by reporting problems, follow up resolution and implementation in BICS network Take part in our guard duty service (maximum once every four weeks) and support planned maintenance activities Qualifications Relevant degree in Electronics, Computer Sciences, IT, ICT and/or Telecommunications 3 years experience in telecom, mainly in voice switching (mobile telecom operators or International carriers), with a focus on provisioning and repair activities Strong knowledge and experience in Telecom technologies and ITU/ETSI telecom standards/protocols (SS7/ISUP, VoIP/SIP, RTP, MGCP) Good understanding of network switching and routing as related to a Unified Communications and Voice over IP network Some practical experience with NGN platforms (Sonus or Dialogic operational experience is an advantage) Knowledge of SBCs like Ribbon SBC, Metaswitch SBC is an advantage Good knowledge about of Transmission world and equipments Knowledge of signalling protocol monitoring tools, protocol and trace analysers Unix/Linux basic operational experience Will be an advantage Experience in the (international) Wholesale Telecom Business Knowledge on one of the following topics Metaswitch Perimeta SBC Ribbon SBC (SBC5K and SWe) and Softswitch NetNumber TITAN LRF (Location Retrieval Function) implementations for emergency call handling FreeSWITCH application server Multiplatform unified communications API technologies SIP Registrar/Authentication mechanisms VoLTE STIR/SHAKEN concepts Unified communication and collaboration platforms (e.g. MS Teams) Good understanding of telephony concepts (e.g. PBX, circuits, dial plans, routing) Additional Information At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity. Diversity, equity and inclusion (tietoevry.com) Seniority level Mid-Senior level Employment type Full-time Job function Engineering and Information Technology Industries IT Services and IT Consulting J-18808-Ljbffr

Location: Rio de Janeiro, Rio de Janeiro, BR

Posted Date: 9/17/2025