Store Manager

About the job Note: This section contains basic job details. Store Manager Industry: Designer toys and collectible pieces Location: Rome, Italy Job type: Full time, permanent and on-site Working hours: 40 hours per week About POP MART POP MART is a market-leading entertainment company focused on designer toy culture. We collaborate with artists and partners to create collectible art toys featuring iconic characters. POP MART has a strong presence in key European markets and aims to expand its retail network across Europe. For more information, please visit POP MART’s website or our LinkedIn Career page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to : Gain valuable professional experience covering the entire retail life cycle Have the opportunity to work with people from different countries and cultures in a collaborative environment Receive structured customer service, retail operations, and product training Be proactively involved in the company’s growth Benefits POP MART offers our employees : Selected POP MART toys as appreciation gifts every month A structured bonus / commission scheme in line with the company’s and the individual’s performance Regular team social events The Role and Candidate We are looking for a naturally confident Store Manager to lead the opening of our new store in the heart of Rome. This role is ideal for someone with experience in retail or luxury fashion, who thrives on building high-performing teams and delivering exceptional customer experiences. You will take full ownership of the store launch, from staff recruitment and pre-opening preparation to daily operations and sales performance, shaping the store culture from day one. Responsibilities : Support the area manager in daily activities by actively contributing to the design of the Store's commercial and HR strategy. 360° management of your shop. Plan, implement and monitor the measures necessary to achieve and exceed sales objectives. Ensure and collaborate in the implementation of merchandising standards and optimize sales space to maximize profitability. Manage the warehouse by maintaining the correct stock level in compliance with product replenishment cycles and merchandising strategies Possess good product and fashion knowledge. Know and apply brand and seasonal visual merchandising standards. Supervise the reception of customers, ensuring that it is in line with POP MART guidelines. Coordination of commercial and organizational activities particularly on your Store (animations, events, new launches, CRM campaigns). Train new joiners and accompany them on their path of growth and development in collaboration. Act as a role model and promote effective communication within the sales team. Monitor the performance of your team (KPIs and achievement of personal and store objectives) and animate it in order to achieve results. Analyze and animate KPIs relating to customer behavior (entrances, average receipt, pieces per receipt, etc.). Ensure the achievement of your department (budget and target achievement). Apply company procedures (regulations, safety procedures) and commercial policies (prices, promotions, communication) established by central services. Required Qualifications & Experience Citizenship or Work Permit is required. At least 5-8 years experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder) preferably in dynamic multinational retail contexts or Fashion Luxury. Knowledge of the main trade KPIs, confidence in budget management, analysis and daily reports. Agility, dynamism and problem solving. Strong results orientation. High predisposition in managing a team, guiding it towards objectives and creating a virtuous team spirit. Degree (bachelor's or master's degree) preferred. Excellent knowledge of Italian and English. Strong knowledge of Excel. Desirable (Not Essential) Knowledge of CEGID Your Application If the opportunity sounds interesting to you, please apply with your updated CV via “Apply Now” or email to ita.hr@popmart.com J-18808-Ljbffr

Location: Roma, Lazio, IT

Posted Date: 9/17/2025