Medical Administrative Assistant

Aster Mental Health provides adult outpatient mental health care and procedures. To support our continued rapid growth, we are seeking an energetic, organized, and driven Medical Administrative Assistant.  

Responsibilities: 

• Assist in all aspects of patient scheduling, including initial intake set-up, maintaining recurring appointment schedules, monitoring appointment availability, and proactively filling open appointments with prospective patients 
• Act as the communication liaison between patients and providers in a timely manner 
• Follow processes aligned with processing record requests, intake forms, and routing other patient related messages and forms  
• Manage multiple simultaneous tasks and prioritize based on urgency 
• De-escalate and manage patient conflicts to assist in resolving their concerns successfully 
• Work within our electronic health record (EHR) system to maintain records 
• General office duties such as copying, filing, faxing, sorting mail, greeting visitors, and maintaining the cleanliness of shared office areas 
• Maintain patient confidentiality to comply with HIPAA guidelines 
• Cross-train to support Transcranial Magnetic Stimulation (TMS) and Spravato treatments (training provided) 

 
Required Skills: 

• Complete comfortability with computer literacy with Google Chrome, MS Word, MS Excel, and typing
• Precise accuracy and attention to detail  
• Demonstrable critical thinking  
• Recognize and analyze patient matters and escalate accordingly  
• Comfortability with professionally managing stressful patient situations 
• Well-defined task and time management skills 
• Able to work well under pressure and/or frequent interruptions 
• Outstanding reliability and dependability 
• Exceptional communication and interpersonal skills, both verbal and written 

 
Qualifications: 

• Associate’s degree required. Bachelor’s degree preferred 
• Two or more years’ medical reception experience preferred 
• Driver’s license and car required for occasional local administrative errands  

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