Accomodation Officer

JOB PURPOSE To ensure that an effective and comprehensive housing management service is provided for Temporary, Transitional and Settled Accommodation used by the Authority under the direction of the Accommodation Operations Team Leader. To also provide support and assistance to private landlords who have rehoused or who are in the process of rehousing homeless or potentially homeless households in their accommodation in order to ensure that this accommodation is secured or sustained thereby contributing to the prevention of homelessness within the city. To contribute to the wider delivery of housing and homelessness services in order to ensure that services are delivered cohesively and effectively to meet the needs of clients. KEY RESULT AREAS 1. To provide an intensive housing management service to all forms of Temporary, Transitional and Settled accommodation used by the Local Authority to alleviate or prevent homelessness. 2. To secure and place persons for whom the Authority has a duty into Temporary, Transitional or Settled accommodation. 3. To monitor the duration of residence in such accommodation and seek to help to secure alternative accommodation where necessary and as required. 4. To ensure that all relevant charges associated with the accommodation provided are paid in full, ensuring that rent arrears and other such debts are kept to a minimum. To ensure that timely and accurate communication with Housing Benefits and other relevant partners is undertaken to maximise the funding available. 5. To assist in the evaluation and review of the policy, procedures and practices, in relation to homelessness. 6. To initiate new ideas, promote solutions and help manage the Authoritys response to homelessness. 7. To ensure that relevant and appropriate support services are provided to households through directly liaising with providers, liaising with colleagues or through providing help, support and assistance directly as directed. 8. To provide appropriate advice to households on their housing options either through direct contact or through signposting to relevant colleagues or partner agencies. 9. To ensure that appropriate standards are maintained in line with working practices and that health and safety guidelines are adhered to in all forms of accommodation 10. To ensure that void levels are kept to a minimum and with liaison with colleagues ensure that accommodation is kept to the highest standard with day-to-day repairs being reported and completed as appropriate. 11. To manage placements and movements of clients effectively in order to minimise the use of the most expensive forms of accommodation. 12. In accordance with legislative changes, help develop multi-agency approaches to dealing with homelessness; implement and promote protocols with relevant agencies. 13. Establish, maintain and develop close liaisons with a range of social housing providers, statutory agencies and voluntary organisations to ensure the effective provision of the service. 14. To contribute towards the Councils strategy in relation to homelessness. 15. To ensure efficiency and effectiveness in your work.

Location: Newport , Wales, GB

Posted Date: 9/16/2025