Trade Counter Assistant / Call Handler

VANRATH are proud to be supporting a well-known trade-focused business in the recruitment of a Trade Counter Assistant / Call Handler. This role is located at the company's Newry site and follows a Monday-Friday working pattern . It is a long-term, permanent position with an organisation highly regarded for its reliability and professional culture. Salary & Benefits £28,000 per year Excellent company perks and incentives Modern workplace with a supportive team environment Competitive holiday allowance Opportunities for training and progression Main Responsibilities Deliver exceptional customer support face-to-face at the service desk as well as via phone, email, and online chat. Handle enquiries efficiently, resolving issues and escalating complaints where required to maintain excellent service standards. Provide assistance with warehouse activities when needed, including order preparation, goods receiving, and general stock handling. About You Previous experience in customer service or a trade counter role. Confident managing inbound and outbound calls. Clear and professional communication skills. Friendly, proactive, and team-oriented approach. Strong accuracy and organisational ability. For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence. Skills: customer service call call handler admin agent specialist customer support Benefits: Additional Benefits

Location: Newry, GB

Posted Date: 9/16/2025