ServiceNow Developer with Security Clearance

DCI Job Requirement for: Chief Technologist-ServiceNow SME Location: Tampa, FL Job Description: • Serve as Chief Technologist to maintain development, test, & production of ServiceNow environments • Support ongoing O&M activities and projects for USCETCOM CTIS Program • Responsible for ServiceNow system maintenance, implementation, and integration to include: o Workflow development o Bug fixes, enhancements, and upgrades • Experience implementing ServiceNow system solutions in a Linux environment • Monitor systems stability to prevent service degradation or interruption • Conduct risk assessments to identify potential gaps • Assist with configuration/maintenance of ServiceNow Strategic Portfolio Management modules • Develop dashboards, KPIs, and reports to provide visibility into portfolio performance • Work with the CSI Lead and evaluate impacts of recommended initiatives and projects • Drive delivery of advanced ITSM processes and tooling solutions that meet customer use cases • Assist in delivering best practices for the Enterprise to include: o ITIL, Agile, and PMBOK frameworks for delivering IT Services • Maintain customer relationships in support of lifecycle replacement of IT hardware • Work directly with end users to resolve support issues within ServiceNow • Provide support to end users and stakeholders Qualifications: • BS in computer science, information systems, or a related field • 5 years of senior-level technologist experience • 5 years' experience as a ServiceNow Systems Engineer • Hands-on experience with: o JavaScript, HTML, and/or CSS o Angular JS, Jelly scripts and Restful API webservices • Understanding of Incident, Problem, Change, and Knowledge management/request fulfillment • Experience implementing and supporting ITOM and ITAM applications to include: o Discovery, asset management, service mapping pattens, and event management • Knowledge and experience supporting relational databases such as MariaDB o To include installation, optimization, indexing and coding • Must have the following certifications (or willing to complete within 6-months of starting): o ServiceNow Certified System Administrator OR ServiceNow Certified System Engineer o ITIL v4 Foundation Certification o Applicable DoD 8140 or DoD 8570 Certification o ServiceNow ITSM Implementer certification (preferred) *May be required to travel up to 10% during the year to support exercises, including OCONUS locations* Required: Active DoD Secret Clearance Job Type: Full-time

Location: Tampa, Florida, US

Posted Date: 9/15/2025