Senior Manager, Patient Experience

Responsibilities You are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture. You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers. Qualifications Recognised Degree with at least 8 years of working experience in customer / patient service operations, including a minimum of 2 years in a managerial capacity Must have a proven track record in building a service culture Experience in developing, evaluating and conducting service training is essential Strong command of English language and a second language Proficient in writing and editing Adept in conflict resolution, data analytics and presentation Excellent planning and organisation skills Independent, resourceful and able to handle multiple projects Excellent interpersonal skills, skilful in managing multiple stakeholders J-18808-Ljbffr

Location: Singapore, Singapore, SG

Posted Date: 9/15/2025