HR Caseworker (EO Grade)

Our client is seeking experienced Caseworkers to support a high-priority government programme assisting eligible foreign nationals and their families who supported UK operations over the past 20 years. This is an opportunity to contribute meaningfully to a sensitive, high-impact initiative within the Defence sector. This role requires strong case management skills, policy adherence, and emotional resilience due to the sensitive nature of the work. Location: Hybrid – Whitehall, Inner London Contract Length: Until 31 March 2026 IR35 Status: In Scope Clearance Required: Active SC Clearance Start Date: ASAP Key Responsibilities: Manage individual cases efficiently and with empathy, in line with government policies and procedures. Analyse complex information from multiple sources to make well-justified decisions. Ensure decisions are clearly documented and aligned with relevant policies. Handle sensitive information with a high level of confidentiality and professionalism. Meet daily case handling targets while maintaining quality and accuracy. Liaise with internal and external stakeholders to support effective resolution of cases. Work within a high-paced, operationally sensitive environment. Maintain compliance with data protection regulations at all times. Essential Criteria: Active SC Security Clearance (must be sole UK; dual nationals are not eligible ). Strong IT skills: MS 365 Caseworker experience/Admin experience in case working roles. Attention to detail Public sector experience, such as Home Office, DWP, possibly HMRC where casework is done. A natural professional curiosity Working Arrangement: Hybrid role based in Whitehall, London. Initial 7-10-day induction required onsite. Office attendance 1–3 days per week (minimum), subject to business needs. Candidates must be local to London — no travel expenses provided. Interview Process: One stage interview via MS Teams.

Location: City of London, London, GB

Posted Date: 9/14/2025