Senior User Researcher

Snr User Researcher Leeds (Hybrid) Permanent to £65,000 DOE Benefits Senior User Researcher needed with strong Government Digital Service (GDS) experience to join a growing User Centred Design (UCD) practice. Hybrid Working: 2-3 days/week remote (WFH), and 1-2 days/week working on-site in the Leeds office. Leading UCD projects for clients and applying User Centred Design methods within GDS and Agile environments. A chance to work with a leading global IT and Digital transformation business delivering UCD solutions for both Government private sector clients. Key experience, responsibilities tasks: In-depth experience of conducting User Research and User Centred Design (UCD), and able to translate findings into actionable insights. Proficient with Government Digital Service (GDS) standards, assessments running discoveries to GDS. Scoping and delivering UCD components of end-to-end User Research activities across a range of complex client programmes. Creating User Research deliverables executing User Research activities based on client requirements project needs. Articulating project scope success criteria to diverse audiences through clear communication. Supporting clients across all phases of the design process, from ideation through to implementation. Strong facilitation skills including in-person / remote workshops, research sessions meetings. Stakeholder Management: ensuring alignment and buy-in, educating stakeholders on UCD approaches and methods, commercial awareness flagging blockers. Applying UCD and Agile expertise to bids for transformation projects, ensuring fit with client requirements and needs. Commercial awareness including identifying new opportunities for cross-selling User Research / UCD services that could benefit clients. Contributing to UCD strategy supporting the growth of the UCD community. Any experience of NHS Service Standards / Healthcare sector would be an advantage. Benefits: Salary to £65k (DOE) Hybrid Working Bonus Pension 22 days holiday plus BHs (rising to 25 days) Death in Service Health Care Plan More

Location: ls1 4dy, LS1, GB

Posted Date: 9/14/2025