Service Desk Support Lead

Service Desk Support Lead | Azure | O365 | Networking | Cloud-First 3rd Line Escalation | ERP Support | BAU Excellence | Team Culture | Bristol-Based SR2 is working with a long-term client undergoing a strategic transformation towards a cloud-first model. We're hiring a Service Desk Support Lead to serve as a technical escalation point, working closely with a team of junior engineers to ensure smooth day-to-day operations across IT infrastructure and enterprise systems. This is a hands-on support role — perfect for someone who enjoys solving problems, mentoring others, and being the calm in the chaos. Culture fit is everything here: they’re after a team player who can support, guide, and collaborate. Key Responsibilities:Act as the 3rd line escalation point across networking, Azure, O365, and infrastructure issues Collaborate with junior permanent engineers Support BAU activities across cloud infrastructure and on-prem networking systems Troubleshoot and maintain enterprise tooling, with potential exposure to NetSuite ERP Assist in the transition toward a modern, cloud-first operating model Identify and resolve issues proactively across the IT stack — endpoint, access, network, cloud Team-oriented and culturally aware — you’ll be part of a tight-knit group Adaptable, proactive, and solutions-focused Based within commutable distance to Bristol (on-site 2 days/week) The Details: Outside IR35 Duration: 3 months initial (extensions likely) Location: Hybrid (Bristol based) Join a collaborative, forward-thinking team making tangible IT improvementsIf you’re an experienced support engineer who loves solving problems and making teams better — apply now! Ideal Candidate Profile: Strong hands-on experience with Azure, O365, and core networking principles Proven track record in IT infrastructure or 3rd line support roles Comfortable owning escalations and guiding more junior engineers Experience with ERP systems (e.g. NetSuite) is a plus, not a must

Location: South West England, GB

Posted Date: 9/14/2025