EDI Lead

OUTSIDE IR35 - ASAP START - 6 MONTH INITIAL CONTRACT - HYBRID WORK (2/3 DAYS ON SITE - WEST LONDON) EDI Expertise & Support Manage and troubleshoot EDI-related issues such as mapping, translation errors, and partner setup Ensure smooth data exchange using protocols like AS2 and VANs Collaborate with EDI service partners to maintain system integrity Deliver training and presentations to build EDI capability across the business Provide expert guidance to internal teams and external stakeholders on EDI processes IT Service Management Own and resolve IT support tickets using an ITSM platform, ensuring accurate documentation Proactively manage service queues and reduce backlog Prioritise tasks based on urgency and business impact Analyse service data to identify trends and recommend improvements Maintain clear documentation for recurring issues and knowledge sharing Stakeholder Engagement & Collaboration Build strong relationships with internal departments and external partners Act as a consultative partner to project teams, contributing technical insights Facilitate forums and discussions to share learnings and drive accountability Support customer onboarding and integration processes Strategic Contribution Help shape and execute EDI strategies, policies, and action plans Identify opportunities for system and process improvements Contribute to evolving support models with a flexible, growth-oriented mindset Take initiative in suggesting enhancements that align with business goals Reporting & Continuous Improvement Generate reports from service data to monitor performance and identify bottlenecks Use insights to drive process optimisation and service enhancements Maintain a feedback loop with stakeholders to refine support practices Support a culture of learning and improvement through documentation and training

Location: UK, GB

Posted Date: 9/10/2025