Systems Manager

Hotel Systems Manager – International Hotel Group Location: London HQ (full-time office based) Salary: Competitive Benefits A stylish and forward-thinking hospitality group is seeking a Hotel Systems Manager to take ownership of its property management systems and front-office processes. This individual will be responsible for ensuring the smooth operation of MEWS and Pxier platforms, providing support to hotel teams globally, and driving efficiency through system optimisation and process development. Responsibilities Manage user maintenance in MEWS and integrated software platforms such as Pxier. Handle configuration updates and documentation within MEWS and Pxier. Conduct routine evaluations and streamline system setups for optimal performance. Coordinate online training for new employees and provide ongoing user support. Oversee MEWS case management, ensuring timely resolution of support tickets. Provide global support for PMS-related front desk operations. Collaborate on development projects for MEWS and Pxier, including beta and pilot testing. Analyse work processes and develop SOPs for front office operations. Ensure quality and consistency in operational processes, supporting local hotel teams. Generate and distribute operational and performance reports as required. Assist with distribution and rate loading tasks. Requirements Previous experience managing hotel systems (ideally MEWS, Pxier, or similar PMS platforms). Strong technical and analytical skills, with the ability to streamline processes. Excellent communication and training abilities to support hotel teams globally. Detail-oriented with a focus on accuracy, compliance, and quality. Proactive problem-solver with experience in support ticket management.

Location: London,, GB

Posted Date: 9/9/2025