Senior Customer Operations Manager

Interim Operational Manager to oversee automotive site operations, lead managers, drive efficiency, and support the CEO in a fast-paced, hands-on role. Client Details We're seeking an experienced Operational Manager to join a well-established automotive finance and dealership business on a 6-month interim basis, providing hands-on leadership and stability during a key period of change. Description This is a fast-paced environment where you'll be a critical support to the CEO and senior team - ensuring the smooth running of a busy dealership and operational site. What you'll be doing: Take ownership of day-to-day operations across Finance/Admin, Asset Management, Workshop, Sales, and Service. Drive efficiency and performance within the workshop and dealership. Ensure customer experience is well-managed across walk-ins, marketing leads, and auction activity. Balance cost control, efficiency, and quality - making processes practical, quick, and effective. Act as the "No.2" to the CEO, freeing them up to focus on projects and strategy. Profile What we're looking for: Automotive or motor trade background - service management, fleet, aftermarket, or dealership. Strong operational leadership - able to step in quickly and manage existing managers. Commercial mindset - able to improve efficiency and control costs. Resilient, proactive, and able to act quick. Job Offer Interim Operational Manager - 6 months, immediate start Lead automotive operations and support CEO, £60k

Location: Birmingham, West Midlands, GB

Posted Date: 9/9/2025