It Support Engineer

IT Support Engineer – 2nd & 3rd Line Location: Lancaster Full-Time, On-Site (5 Days/Week) Salary: £35,000 – £45,000 Chapman Tate Associates is proud to be working in partnership with a leading Managed Service Provider (MSP) to recruit a skilled and motivated IT Support Engineer to join their dynamic technical team based in Lancaster. About the Role This is a fantastic opportunity for a passionate IT professional who thrives in a fast-paced MSP environment and is ready to take ownership of both 2nd and 3rd line support tasks. You’ll be the go-to expert for resolving complex technical issues, supporting a diverse client base, and contributing to infrastructure projects. Key Responsibilities • Provide hands-on 2nd and 3rd line support across a wide range of technologies • Troubleshoot and resolve escalated technical issues efficiently and professionally • Support and maintain client infrastructure including servers, networks, and cloud platforms • Assist with project delivery, migrations, and system upgrades • Liaise directly with clients to ensure high levels of service and satisfaction • Document solutions and contribute to internal knowledge base What We’re Looking For • Proven experience in an MSP or similar multi-client environment • Strong knowledge of Windows Server, Active Directory, Office 365, and networking fundamentals • Experience with virtualization (VMware/Hyper-V), firewalls, and backup solutions • Excellent problem-solving skills and a proactive approach to technical challenges • Strong communication and client-facing skills • Relevant certifications (e.g., Microsoft, CompTIA, Cisco) are a plus Why Join? • Competitive salary: £35,000 – £45,000 depending on experience • Work with cutting-edge technologies and a forward-thinking MSP • Clear progression path and ongoing professional development • Collaborative and supportive team culture

Location: Lancaster, Lancashire, GB

Posted Date: 9/9/2025