Retentions Executive

Customer Retentions Executive Location: 100 Leman Street, London, E1 8EU (hybrid) Hours: Monday - Friday 9:00am - 17:30pm Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Your new role * Promote the businesses services to the highest standard through upsell and cross sell to existing customers. * Using empathy, patience, and first-class customer service skills to rebuild relationships and retain customers. * Act as a key point of contact for Customers and Account Managers to assist with quotes and order related queries. * Retain existing customer business whilst increasing customer experience, satisfaction and loyalty. What you’ll need to succeed * Professional and clear communicator with the ability to build strong customer relationships. * Resilience in managing difficult customer conversations. * Ability to work under pressure. * Desire to provide excellent customer service and the ability to build effective relationships with colleagues. What we offer * Vibrant company culture with a wide range of events and social activities throughout the year * Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club * Quarterly employee recognition awards nominated by your colleagues with a cash prize * Dedicated Learning and Development team and access to a range of training, courses and certification support * Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave! Achieve your full potential, drive innovation, and inspire others with a career at Exponential-e Group! Please click apply now to be taken to our website where you can see the full job description for the role

Location: E1, Tower Hamlets,London, GB

Posted Date: 9/9/2025