Regional Aftersales Manager

Regional Aftersales Manager Automotive (Multi-Site) Location: Covering 5 Sites West Midlands (Field-Based) Salary: £45,000 per annum Company Car 45p/mile Fuel Allowance We are seeking a high-performing Regional Aftersales Manager to lead the strategic growth and operational performance of a multi-site automotive aftersales network across the West Midlands. Reporting to the Operations Director, this field-based role will be responsible for aligning site-level aftersales operations with group standards, driving commercial results, and fostering a consistent customer-first approach across all locations. Key Responsibilities Leadership & Strategy Lead and coach aftersales teams across five sites, ensuring consistent delivery of customer experience and operational standards Embed a customer-focused culture throughout the network Set clear, measurable objectives and hold teams accountable for results Contribute to the long-term growth and evolution of the aftersales function Operational Excellence Ensure operational consistency across all aftersales departments Work closely with site leaders to meet financial goals and improve key processes Oversee the implementation and management of aftersales systems, including SMR, complaints handling, and customer communication Monitor performance against KPIs, using data to drive improvements in service delivery and customer satisfaction Customer Experience & Service Quality Champion high service standards and swift resolution of customer escalations Use feedback and reviews to identify areas for improvement and implement change Support a consistently positive and professional customer journey across all locations People Development & Coaching Conduct regular on-site reviews and support personal development plans Coach aftersales managers to strengthen leadership and operational skills Collaborate with HR and training teams to develop staff and support recruitment aligned with business growth Foster a culture of accountability, development, and continuous improvement Requirements Significant experience in automotive aftersales leadership, ideally with multi-site responsibility Demonstrated ability to improve performance and customer satisfaction Strong commercial awareness and previous experience managing budgets and P&L Skilled at leading and developing teams across dispersed locations Organised, strategic, and hands-on when needed Full UK driving licence and willingness to travel across the West Midlands This is an excellent opportunity to step into a key regional role within a growing automotive group. If you have the experience, drive, and leadership capability to make a lasting impact, we would like to hear from you.

Location: Birmingham, West Midlands, GB

Posted Date: 9/9/2025