IT Support Manager

IT Support Manager Based in Suffolk | Competitive Salary Excellent Benefits We’re working with a well-established UK business looking for an IT Support Manager to take ownership of their IT service desk and support function. This is a great opportunity to step into a hands-on leadership role, managing both day-to-day IT support operations and a variety of internal infrastructure projects. You’ll be leading and mentoring a small IT support team, working closely with a managed service provider, and acting as the go-to escalation point across the organisation. Alongside this, you’ll help shape the IT roadmap, ensuring systems are secure, efficient, and future-ready. What you’ll be doing: Leading and mentoring the IT support team, setting high standards for customer service and technical delivery Acting as the final escalation point for IT issues, providing hands-on support where needed Managing and delivering internal IT projects (infrastructure, systems, upgrades) Working closely with suppliers and group IT to get the best value from technology partnerships Overseeing IT governance, standards, documentation, and security compliance Driving service improvements, performance metrics, and process ownership across IT support Taking responsibility for Microsoft 365, Azure AD, Windows Server environments, and endpoint management What we’re looking for: Previous experience managing and leading an IT support/helpdesk team Strong knowledge of Microsoft 365, Azure AD, and Windows Server Solid infrastructure background with hands-on networking, cloud, and endpoint skills Understanding of IT governance, cyber security standards, and risk management Excellent problem-solving skills with the ability to engage stakeholders across the business A balance of technical expertise and customer-first leadership style What’s on offer: Competitive salary annual performance bonus Life assurance (7x basic salary) & income protection Private healthcare (after probation) Company pension scheme with long-service enhancement This is a chance to join a company that puts people at the centre of their success — you’ll be given the tools, autonomy, and support to make a real impact on both IT operations and the wider business. If you’re an experienced IT Support Manager (or a Senior Engineer looking for that next step into leadership) and want to join a forward-thinking, people-driven organisation, we’d love to hear from you. 20 days holiday (rising to 25) bank holidays Christmas shutdown Ongoing training and development, with access to tailored courses and career progression support Wellness programme including mental health support, workshops, and wellbeing initiatives

Location: Ipswich, IP1, GB

Posted Date: 9/9/2025