Cluster General Manager - Hotels

Cluster General Manager Criterion Hospitality is looking for a dynamic, hands-on Cluster General Manager to lead operations across 3 hotels (300 bedrooms in total) and 2 restaurants in Central London. This is not an office role – we want someone who thrives on being out front with their teams, ensuring standards, guest satisfaction, and profitability are consistently high. Key Responsibilities: Oversee day-to-day operations across multiple properties, including F&B, front office, housekeeping, and maintenance. Drive guest satisfaction, ensuring review scores remain consistently high. Manage budgets, costs, and financial performance to maximise profitability. Collaborate with commercial teams on sales, marketing, and revenue strategies. Lead, mentor, and motivate diverse teams, fostering a culture of excellence. Ensure full compliance with health, safety, and brand standards. What We’re Looking For: Proven track record as a Hotel GM or Cluster GM, ideally in multi-site operations. Strong leadership with a hands-on approach – visible, approachable, and guest-focused. Commercially astute with strong financial management skills. Dynamic, adaptable, and driven to deliver results.

Location: London,, GB

Posted Date: 9/9/2025