2nd Line IT Systems Support Engineer

Witney, Oxfordshire (with 1 day per week in Henley) * Salary: £40,000 – £45,000 per annum * Hours: Full-time The Burford Recruitment Company is delighted to be working with a highly respected financial services organisation to recruit an experienced 2nd Line IT Systems Support Engineer. This is an excellent opportunity for a motivated IT professional to join a supportive in-house team, providing technical support across multiple sites and contributing to the ongoing development of the company’s IT systems. The Role As part of a small, collaborative IT team, you will provide second-line technical support (with occasional involvement in third-line escalations) to colleagues across the business. You will handle a wide range of technical issues, ensuring high standards of service while supporting the organisation’s growth and IT strategy. Key responsibilities include: * Providing 2nd line response to IT queries via phone, remote access, and deskside support. * Installing and configuring hardware, software, systems, networks, printers, and scanners. * Supporting the company’s Microsoft Cloud and Azure environment. * Escalating recurring issues to senior IT colleagues as required. * Contributing to IT development projects and business continuity planning. * Building effective relationships with third-party IT suppliers. * Identifying areas for improvement and suggesting service enhancements. * Working primarily in Witney (4 days per week) with 1 day per week in Henley, plus occasional travel to other offices. * Providing occasional out-of-hours support when necessary. About You We are seeking a confident, proactive IT professional with: * Strong knowledge of Windows OS (server and client). * Proficiency in Microsoft Word, Excel, Outlook, and ideally Microsoft 365. * Experience supporting servers, networks, firewalls, desktops, laptops, thin clients, and printers. * Excellent communication skills with the ability to provide clear, user-friendly support. * A methodical, detail-focused approach, and the ability to work well under pressure. * A flexible, positive attitude and the ability to work effectively within a small team. Desirable: * Knowledge of Citrix and VMWare (or similar virtualisation technologies). * Previous experience within financial services. Why Join? This is a fantastic opportunity to join a close-knit IT team where your skills will be valued, your contributions recognised, and your work will have a direct impact on the smooth running of the business. You will enjoy a varied role, professional development opportunities, and a supportive environment that values both technical expertise and collaboration. To discuss IT Support Engineer jobs in Witney or other IT Support Engineer jobs in the Cotswolds, or to advertise a IT Support Engineer vacancy in or around the Cotswolds, contact one of our specialist consultants

Location: Witney, Oxfordshire, GB

Posted Date: 9/9/2025