Service Coordinator

Vacancy No 5371 Vacancy Title SERVICE COORDINATOR Location: SOUTHWEST LONDON – FIXED ROLE | HYBRID ONCE PROVEN Ready to take control of your HVAC career or looking for a chance to break into an essential sector? If you’re looking for more than just a job and want to build a career with a market-leading, award-winning contractor and service provider in the specialist cooling and HVAC space this could be your next move. About the Company Our client is a highly respected, London-based specialist contractor offering advanced HVAC solutions — from chillers, air handling units, and comfort cooling systems to energy-efficient ventilation and full turnkey services. They are part of a wider UK HVAC group with a strong track record, a brilliant culture, and a genuine focus on developing and rewarding their people. About the Role: Service Coordinator As the Service Coordinator, you’ll play a pivotal role in supporting and scheduling the engineering team. You'll be the vital link between customers and engineers — managing workflows, prioritising emergencies, and keeping everything moving efficiently. This is ideal for someone who enjoys variety, thrives under pressure, and wants to be part of a high-performing, supportive team. Key Responsibilities * Schedule & create work orders for planned maintenance, repairs, and replacements * Dispatch engineers for emergency callouts * Communicate with customers and determine urgency of calls * Procure and track down parts for both scheduled and emergency jobs * Prepare costs for repairs when requested * Review engineer paperwork and assist invoicing process * Work closely with admin and service teams to ensure smooth delivery What You’ll Bring * Strong coordination & scheduling experience, ideally in HVAC, M&E or Contracting * Excellent communication & organisation skills * Confident under pressure with great attention to detail * Comfortable talking to customers about technical equipment * Self-sufficient, proactive, and professional * Experience or understanding of systems like: * Chillers, AHUs, Split Systems, VAVs, Pumps, VFDs, Water Heaters (Ideal – Not essential) * Happy to manage on-call rotation (nights & weekends) Bonus Skills (Nice to Have) * Field experience in HVAC or M&E * Basic electrical or low-voltage controls knowledge * Familiarity with building automation systems Why Join? * Be part of a well-established, growing business with a fantastic team culture * Get exposure to cutting-edge HVAC systems * Benefit from clear career progression and development support * Hybrid working offered once proven in role SALARY & BENEFITS BASIC SALARY (up to £40,000 D.O.E) PENSION HEALTHCARE LIFE ASSURANCE 25 DAYS HOLIDAY MOBILE LAPTOP

Location: SW19, Wimbledon,London, GB

Posted Date: 9/9/2025