ADMINISTRATIVE SECRETARY

Summary: The Administrative Secretary supports the customer service department with administrative duties, including but not limited to data entry, maintenance of reports, filing, message and note taking and other duties as assigned by manager.

Essential Functions:

• Responsible for Email correspondence with customers internal and external
• Proficient with Excel and Word skills are a must
• Must be able to multi-task and have effective Time Management skills
• Excellent Oral and Written Communication Skills
• Excellent organizational planning and prioritization skills
• Entry of customer orders
• Confirmation of customer orders in a timely manner
• Strong attention to detail and effect quote to order comparison
• Entry of detailed custom customer orders
• Electronic and manual (paper) filing
• Responsible for updating and preparing multiple reports and spreadsheets
• Communicate effectively across the team
• Collaborate with other members of the team to support issues that arise
• Participate in projects as needed and provide a balanced focus on customer service
• Build and maintain strong working relationships with customers and fellow employees
• Serve as a resource to other departments when they are in need of information
• Represent customer service in internal meetings or calls with customer if Strategic Business Manager is not available
• Other duties as assigned by manager

Required Education and Experience:

High School Diploma/GED

Computer proficiency with knowledge of Microsoft Word, Excel, and Outlook

Communication proficiency, enthusiasm for teamwork, initiative

Logical thinker, quick study, organized and able to enjoy working with people, communication

Multitasker

EEO Statement:

It is our policy to provide equal employment opportunity to all individuals.   We are committed to a

diverse workforce.  We value all employees’ talents and support an environment that is inclusive and

respectful.   We are strongly committed to this policy and believe in the concept and spirit of the law.