Customer Service Superintendent

The Customer Service Superintendent will manage the field activities of the warranty and repair process for tenants; manages and performs periodic inspections; assists in the turn process while providing Service of the Second Mile. The Customer Service Technician will report directly to the Construction Manager. 

 Duties & Responsibilities 

• Works in tandem with the Customer Service Manager in completing Work Orders in the specified timeframes. 
• Works in tandem with the Property Manager in providing service to tenants and assisting in resolving tenant relations. 
• Works in tandem with Division in providing warranty service to tenants and assisting in resolving tenant relations.
• Review and assess requested repairs for validation.
• Acts as the coordinator and liaison with vendors in completing repairs.
• Performs repairs not requiring a professional license.
• Performs Move In, Move Out and Tenant Turn process. 
• Performs and attends Home Owner Orientations on new acquisitions. 
• Monitors, assists, and makes recommendations to improve repair cycle time, trending repairs, and reducing costs.
• Performs periodic inspections on occupied properties. 
• Inspects properties to ensure the highest standards are maintained; evaluates maintenance, grounds, and housekeeping operations in areas of efficiency and costs. 
• Conducts periodic inspection of vacant units for market-ready condition. 
• Update job and market knowledge on an ongoing basis.
• Additional duties as required

• Minimum of 2 years’ experience in construction or a related field. 
• Ability to work as part of a team. 
• Ability to lead and coordinate Trade Partners.
• Competency in MS Office and relevant databases and software.
• Customer focus and bottom-line orientation.
• Ability to operate under solid pressure and meet tight deadlines. 

Physical Demands

• Pushing and pulling heavy items on a regular basis
• Frequently lifting items of varying weights
• Extended periods of standing or sitting
• Periodic stooping, kneeling, and bending
• Must have manual use of hands and vision to use computer constantly

Employee Benefits

• Medical Insurance – PPO and HDHP Options
• HSA – with eligible HDHP
• Dental and Vision Insurance
• 401(k) – includes company match of up to 5%
• Generous Paid Time Off (PTO)
• Paid Maternity and Paternity Leave
• Adoption Assistance and Leave
• Tuition Assistance
• And More!

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