Guest Experience Manager

Guest Services Manager 9 Month Fixed-Term Contract | £35,000 Bonus | Cannock, West Midlands Are you a hospitality or retail leader who thrives on delivering outstanding customer experiences? We’re seeking a Guest Experience Manager to join a prestigious retail and leisure destination in Crannock. This is a maternity cover contract running until mid-May 2026, offering you the opportunity to lead a dynamic team in a fast-paced, guest-focused environment. The Role Championing service excellence across the centre and resolving guest issues promptly Managing, training, and motivating a guest-facing team to exceed expectations Delivering against KPIs including guest satisfaction scores, gift card sales, and commercial opportunities Ensuring guest-facing areas are presented to the highest standard Managing budgets and ensuring operational compliance Analysing performance data to identify areas for improvement About You Passionate about creating outstanding guest experiences Experienced in managing guest-focused teams in hospitality, retail, or leisure environments (luxury hotels, events, airlines or similar) Skilled in building strong relationships with guests, stakeholders, and team members Confident producing reports, managing budgets, and forecasting activity A natural leader with a positive, can-do attitude and the ability to manage rotas in a fast-paced setting Benefits 25 days holiday per annum Company pension contribution of 9% into a Self-Invested Personal Pension Plan (SIPP) Private Medical Insurance & Cashplan (individual cover) Critical Illness Insurance Income Protection Insurance Life Assurance Discretionary bonus scheme (up to 20% of salary)

Location: Cannock, UK, GB

Posted Date: 9/8/2025