Customer Service Sales Advisor

Customer Service Sales Advisor (Inbound Calls Only) Location: Northampton (Hybrid after training, 1 day in the office, 4 days from home) Salary: £24,900 Uncapped Bonus (£200 - £1,000 per month on average) Start Date: Early October Are you looking for a sales role with no cold calling? We're recruiting Customer Service Sales Advisors to join a leading insurance provider, where you'll be handling 100% inbound calls from customers looking to renew or purchase policies. The Role Handle inbound calls only - no outbound sales. Support customers renewing existing policies or taking out new ones. Discuss pre-existing medical conditions with empathy and understanding. Provide accurate quotes, explain options clearly, and negotiate where required. Manage calls that typically last 20-25 minutes, ensuring quality service is delivered. Work towards achievable KPIs while maintaining a customer-first approach. What We're Looking For Previous sales experience (inbound or outbound). Strong communication and active listening skills. Empathetic and customer-focused approach. Ability to work towards targets while ensuring compliance and accuracy. Working Hours & Training Rota-based shifts between 8:30am - 8:00pm, including 1 weekend in 4. Three months office-based training, followed by hybrid working (4 days from home, 1 day in the office). Additional Information DBS check and references required. Assessment centres: Week commencing 15th September (Monday & Wednesday, 9:30am or 1:30pm, lasting 2.5 hours).

Location: Northampton, Northamptonshire, GB

Posted Date: 9/8/2025