Operations Controller

Job description: An exciting opportunity has arisen for a full-time Operations Controller to join our operations team in Luton. The right candidate will be able to demonstrate a proven track record of successfully managing demanding and rapidly changing issues within our fleet and ideally have experience within the mail, parcels, and courier market, although this is not essential. Hours: 09:00am- 17:00pm Monday Friday JOB OVERVIEW: Tracking and monitoring of vehicle routes using transport management systems. Escalating and re planning when any issues occur. Reporting back to the customer and transport manager. Purpose Management of client enquiries and the administration of consumable deliveries and scheduling collections with suppliers and mailing houses in accordance with worksheet instructions. Key Responsibilities and Tasks Respond to inbound client service requests in a timely and professional manner Monitor collections & consumables orders on a daily basis Worksheet/job sheet allocation to data audit for processing Ensure worksheet/job sheets are received back from data audit in accordance with carrier timelines for operations processing Sending/receiving collection confirmations Compiling and completing forecasts for suppliers Check mailing processes as required Prioritise and allocate mail delivered to operations inbox (outlook) Assist the operation team with any other reasonable tasks Book collections and transport as required Submit reports within set time frame Building operational relationships with our clients and mailing houses to create a smooth and efficient daily service Liaising with Business Managers and Client Services to keep them informed of any issues/delays with customers mailings Qualifications: O level/GCSE or equivalent Math & English min Skills: Excellent communication skills Excellent attention to detail PC literate Word/Excel/Outlook Team player but also able to work under own initiative and prioritise workload Experience: Previous experience working in an office environment Previous industry related experience Software Salesforce.com (Desirable) Job Types: Full-time, Permanent Benefits: Company pension Life insurance On-site parking Experience: Administration: 1 year (required) Salesforce: 1 year (preferred) Work Location: In person

Location: Luton, Bedfordshire, GB

Posted Date: 9/8/2025