Donor Care Officer

Charity People is excited to be partnering with a wonderful children's charity to recruit for a Donor Care Officer. This is a key role in the Fundraising & Finance team, you will be ensuring excellent donor stewardship and smooth processing of financial and supporter data. Job Title: Donor Care Officer Location : Hybrid working with 1 day in London officer per week, remote option considered for those outside of London Contract : Temporary - 3 months, 28-35 hours per week, flexible Salary: £15.38-£18.13 per hour plus holiday pay About the role The successful candidate will be responsible for managing donor data within the ThankQ CRM system, reconciling income with the support of the finance and fundraising team, and providing exceptional supporter care through timely and personalised communications. They will work closely with colleagues across fundraising and finance, ensuring that supporters feel valued and informed about the impact of their contributions. Responsibilities: Serve as the first point of contact for donors, ensuring that all donations are processed promptly Be responsible for all donor entries and conduct donor research Support mid-level donors interested in increasing their engagement. Accurately input and maintain supporter records and donor opt-ins/opt-outs in the Thank Q CRM system. Generate reports and insights to support fundraising strategy and donor stewardship. Collaborate with the Fundraising team to enhance database procedures for data capture and income recording, enabling more effective donor stewardship and prospecting Conduct quarterly thank you letter audits to ensure consistency and quality in donor communications. Process and reconcile donations, including Direct Debits, Standing Orders, and online giving platforms. Maintain accurate records of online giving platform data. Support the finance team with coding and tracking income across different fundraising streams. Produce regular financial reports for internal stakeholders. Conduct monthly income reconciliation and batch approvals with finance team. Support the fundraising manager with quarterly Gift Aid claims by pulling the reports off Thank Q and calculating the claim and checking eligibility. Process ThankQ donations and send thank you letters. Reconcile income between ThankQ and the bank. About You This role requires a highly organised, competent and proactive individual with strong administrative skills, understanding of GDPR and maintain data integrity, familiarity with third party fundraising platforms such as Justgiving and Enthuse. Knowledge of automation would be an asset and experience of ThankQ CRM is essential to this role. A keen eye for detail, and the ability to build positive relationships with donors. Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Location: City of London,, GB

Posted Date: 9/8/2025