General Liability Claims Adjuster (Property/Casualty)

Job Description Job Description Description: Midwest Family Mutual Insurance Company (MFM), headquartered in West Des Moines, IA, has been a trusted insurance provider since 1891. As a super-regional mutual insurer, we deliver top-tier personal and commercial coverage across multiple states. We prioritize financial stability, customer service excellence, and innovation, fostering a collaborative and forward-thinking work environment. MFM is proud to be a full-time, work-from-home company, providing employees with the flexibility and support to thrive remotely. Position Overview Join our team as a General Liability Claims Adjuster, where your expertise, problem-solving skills, and dedication to fair claim resolution will make a real impact. This role demands strong analytical abilities, sound judgment, and top-tier customer service to support agents and policyholders. Key Responsibilities Investigate & Evaluate – Conduct in-depth claim investigations, gather recorded statements, and determine coverage Reserve Management - Timely & Adequate reserving. Document Management – Maintain organized, professional claim files, reports, and communications Negotiate & Resolve – Strategically negotiate settlements to achieve fair, timely resolutions. Stay Current – Keep up with evolving legal statutes, policy conditions, and industry trends. Navigate Technology – Operate seamlessly within a paperless Claims Management System. Engage in Legal Proceedings – Travel as needed for depositions, mediations, and trials. Requirements: Qualifications & Experience 2 years handling Commercial Liability claims, inclusive of litigation experience. Strong negotiation, analytical, and problem-solving skills. Excellent written and verbal communication abilities. Proficiency in Microsoft Word and Excel. Highly organized with keen attention to detail. Ability to work independently in a fully remote setting. Experience with mediations, arbitrations, and settlement negotiations. Strong collaboration with legal counsel and claims teams. Work Conditions Fully remote role – Work from home full-time. Standard 40-hour workweek – Flexibility within structured hours. Tech-driven environment – Frequent computer and phone use. Some travel required – For legal proceedings and meetings. Why Join MFM? Comprehensive Benefits Package – Enjoy competitive health, dental, and vision insurance. Retirement Planning – 401(k) with company match and a Defined Benefit Pension Plan to help secure your financial future. Work-Life Balance – Generous paid time off and company holidays. Professional Development – Opportunities for ongoing training and career growth. Wellness Support – Employee assistance programs and wellness initiatives. Technology Stipends – Support for home office setup and remote work tools. Autonomy & Flexibility – Thrive in a fully remote, supportive work culture. Growth & Development – Expand your skills in a dynamic claims environment. Impactful Work – Make a real difference by ensuring fair and timely claim resolutions. Innovative Culture – Be part of a company that values forward-thinking and continuous improvement. Ready to take your career to the next level? Apply today and become part of a team that values expertise, collaboration, and innovation!

Location: Urbandale, Iowa, US

Posted Date: 9/7/2025