Senior User researcher

User Researcher – UK Wide (Excluding London) Up to £70,000 – Permanent We’re looking for a User Researcher to join a high-impact team shaping some of the UK’s most critical public services. This is a chance to work on projects that directly improve lives, from healthcare and social care to government services. If you’re passionate about user-centred design , have SC clearance , and want to make a measurable difference, this role is for you. What you’ll be doing Plan and conduct user research using the right methods for the problem at hand Translate insights into actionable outputs: personas, journey maps, and user needs statements Collaborate closely with service designers, delivery teams, and client stakeholders Lead or contribute to research across all phases of delivery: discovery, alpha, beta, and live Present findings clearly and persuasively to stakeholders Support and coach junior researchers and team members Advocate for inclusive, accessible, and ethical design across all work Experience required Proven experience in user research , ideally in public sector, government, or healthcare settings Strong grasp of user-centred design principles and research methodologies Experience working in Agile delivery teams Excellent communication skills, able to influence across teams and levels SC clearance (or ability to obtain) is essential Nice to have Experience in full-service digital agencies Knowledge of information architecture, interaction design, or visual design Familiarity with UK Government Service Standard and GDS practices Active engagement in design/research communities (mentoring, speaking, etc.) Why this is different Work on nation-critical services impacting millions of people Join a supportive, collaborative team where your voice and ideas matter Access career development across research, design, and strategy Flexible working and generous benefits Contribute to shaping a growing practice that defines the future of digital public services We want researchers who can turn insight into impact , who are confident, curious, and ready to work at the forefront of public sector design. To explore this opportunity, get in touch directly.

Location: UK, GB

Posted Date: 9/6/2025