Branch Manager Kraaifontein

A recent professional profile photo is to accompany your application EMPLOYMENT TYPE : Permanent SECTOR : Management BASIC SALARY : R15 000.00 R18 000.00 START DATE : A.S.A.P / Immediate REQUIREMENTS: Minimum of 2 to 3 years of relevant work experience Matric Certificate (Grade 12) Related tertiary education (advantageous) Own reliable transport and a valid drivers license Flexibility to work or travel to various sites within the dedicated region Strong and professional telephone etiquette Demonstrated leadership skills Computer literacy, with relevant certification Proficiency in MS Office and Sage Friendly, helpful, and service-oriented attitude Excellent customer focus and relationship management skills Positive, professional, and proactive approach DUTIES: Oversee daily operations of the storage facility, ensuring exceptional customer service and efficient resource management Drive achievement of sales goals and occupancy targets for the branch Manage client relations, customer service, sales, marketing, property maintenance, logistics, stock control, and branch administration Maintain a clean, neat, and safe working environment, including branch aesthetics, gardens, communal areas, kitchens, and bathrooms, according to company standards Sell unit, parking, warehouse, and office space, converting leads and upselling all packages on offer Assist clients and staff with equipment, maintenance, and property-related matters as needed Communicate effectively and professionally across all channels (email, WhatsApp, letters), demonstrating strong business etiquette Ensure all signage is correctly displayed and maintained in good condition Manage customer service for new, existing, potential, retained, and exiting clients Perform administrative duties such as member enquiries, quotations, contracts, deposits, refunds, FICA verification, copying, and printing Oversee general office management including reception duties, telephone answering, parcel handling, printing station management, communal staff areas, stock ordering, stocktaking, cleaning schedules, rosters, staff, and property management Handle finance-related tasks: e-wallet management, daily cashbook reconciliation, cash-ups, and weekly bank deposits Use Sage Evolution software thoroughly to record client interactions, quotations, contracts, and sales progress Conduct daily debt collection via telephone calls and SMS Support storage, packing, and logistics by assisting with packaging, coordinating removal companies, and general operational support Manage staff performance, discipline, and productivity, reporting issues to Human Resources via the Regional Manager Verify client information and collect FICA documentation to create new contracts Promote the company brand professionally, generating leads and closing sales Update marketing reports using Sage Evolution and other management tools Conduct daily facility maintenance walks with staff to inspect previous work, check security, allocate tasks, and manage the team effectively Oversee maintenance projects, submit maintenance reports, and update Occupational Health and Safety checklists Ensure branch perimeter walls, electric fencing, and all security features are fully functional and maintained Comply with Occupational Health and Safety policies, including checking fire equipment service dates and ensuring equipment is in good working order Ensure vacant storage units are cleaned promptly upon client vacancy and report any damages for repair before new occupancy Suspend services or overlock arrears storage units and offices when necessary, providing overlock lists and information to staff and Regional Manager Ensure all security procedures are implemented and followed, conducting daily site security walks and immediately reporting security issues to the Regional Manager and CEO HOURS: Monday to Friday: 08:00 17:00 Every last Saturday of the month: 08:00 12:00

Location: Kraaifontein, ZA

Posted Date: 9/3/2025