IT Product Manager

Job Title: IT Product Manager Job Type: Full-Time Location: Hybrid in Mexico City, Mexico Language Requirements: Proficient in English Work Shift: North America Hours (9 to 5 Eastern Time) Job Description: A recognized subject matter expert, making an impact as an influential individual contributor and manager who manages large-scale strategic projects while coaching team members and solving complex problems. This position will include a portfolio of products and will require managing the priority roadmap for IT products to ensure that the applications deliver the required functionality to the company. Responsibilities & Duties • Partners with Business Resiliency Management Leadership Team to set priorities and roadmaps for the products (i.e., Fusion, Everbridge, PowerBI, Mobile App). • Leads a discussion of the product life cycle with stakeholders. • Provides input into BRM strategies as their trusted advisor. • Supervises the work of the Senior Configurators • Contributes to continuous improvement of the product team, procedures, and processes by identifying short-comings, gaps, and inefficiencies. • Manages a portfolio of products to the budget (resources and T&E). Individual products will have a total cost of ownership perspective of the entire value chain which includes change programs, enhancements, and nominal run-rates or costs. • Manages and leads the vendor relationship and partners with the core team. • Works with global procurement to track and monitor vendor delivery performance, quality, and user acceptance. • Determines if the contract terms are acceptable to IT for progress payment. Qualifications & Skills • Subject Matter Experience in Business Resiliency and/or experience in risk management, compliance, or audit roles • 5 years’ experience in development and configuration of software primarily including: Salesforce / Fusion and Everbridge • Strong analytical and problem-solving skills. • Excellent communication and interpersonal skills. • Strong organizational and project management skills. • Proficiency with SDLC tools such as JIRA, ADO and Planview

Location: Mexico City, Mexico, MX

Posted Date: 9/1/2025