Customer Service Representative

What are you going to do? Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. How will you do it? Order Processing: · Order input in SAP (different order types). · Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc.). Backorder monitoring and order management: · Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder. · Maintenance of planned shipping days (delays, customer requests, etc.). · Handle customer order cancellations (DOA). · Monitor call-off orders. Enquiry handling: · Handle customer questions on deliveries, delays, problems, etc. · Follow-up on pending basic quotes. · Coordinate approach with Inside/outside sales representative. Customer care: · Handle customer questions effectively and in a service-oriented manner. · Follow up on actions requested in sales representatives call reports. · Inform customers about changed delivery times and equivalent products. Filing & miscellaneous: · Case management in Salesforce. · Keep customer details and price agreements up-to-date. · Collect, share and document leads, projects, competitor details. What are we looking for? · Bachelor's degree completed. · Fluent in English (conversational). · Customer-oriented experience with a focus on details. · PC skills – MS office. · Communication and interpersonal skills. · Problem-solving. · SAP (desirable). Disponibilidad de horario: Entre semana de 11:00am a 7:00pm Sabados y Domingos de 4:00am a 11:00am o de 11:00am a 7:00pm (Los descansos se asignarán entre la semana).

Location: San Pedro Garza Garcia, NLE, MX

Posted Date: 9/1/2025