Shared Services Officer

Are you an experienced, passionate pioneer in technology? A professional who wants to work in a collaborative environment? As an experienced Global Business Services/Shared Services Consultant you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Americas Delivery Mexico (ADMX) leverages scale and talent to provide high quality, cost-effective service to our clients. ADMX is a member of the Global Delivery Network which has presence across the world with Delivery centers in the United States, Romania, India, Spain, China, and the Philippines. ADMX is in Queretaro, Mexico. We provide consulting services to help our clients achieve a higher level of service in operational efficiency and business value. We are a team of professionals passionate about serving clients with distinction and learning, and we are driven by our purpose: Making an impact that matters for our clients, our people, and society. Work you’ll do / Responsibilities As a Consultant at Deloitte, you will work within an engagement team and be responsible for supporting the overall project goals and objectives. In this role, you will interact with stakeholders and cross-functional teams. It is expected that you will be able to perform independent tasks as well as provide technical guidance to team members, as needed. • Service Delivery transformation Support the documentation and mapping of current-state and future-state business processes across shared services functions (e.g., Finance, Procurement, IT etc). Create detailed process maps, workflow diagrams, and standard operating procedures (SOPs) using tools such as Visio. Identify process gaps, redundancies, and improvement opportunities under the guidance of senior team members. Assist in the development of business cases for shared services transformation, including cost-benefit analysis and ROI calculations. Collect, analyze, and interpret operational data to identify trends, inefficiencies, and performance gaps. Support the development of benchmarking reports comparing client processes to industry standards. Maintain general knowledge of AI tools and technologies relevant to shared services and Global Business Services. Identify opportunities for AI application within client processes and propose recommendations to project teams for potential automation or process enhancement. Global Business Services Operations Assist Senior Consultants and Managers in tracking project deliverables, timelines, and risks. Support the preparation of meeting materials, status reports, and client communications in English. Help organize and document workshops, interviews, and requirements gathering sessions. Support the collection and analysis of key performance indicators (KPIs) and service level agreements (SLAs) for shared services operations. Assist in identifying opportunities for continuous improvement in service delivery. Work collaboratively with Analysts and other Consultants, sharing knowledge and supporting a positive team environment. Seek feedback and guidance from Senior Consultants and Managers to ensure quality and consistency in deliverables. The Team Our Finance Transformation team serves as a trusted advisor and thought partner to CFOs, finance leaders, and executive clients. We leverage Deloitte's comprehensive capabilities, assets, and insights to deliver innovative, market-driven solutions. Our mission is to help clients modernize their finance functions, enhance financial and operational performance, manage financial and audit risks, drive organizational change, and become strategic business partners within their organizations. Qualifications Required • 3-5 years of consulting and/or industry experience • Completion of coursework (Egresado) in any pertinent field or industry • Responsible for supporting and independently completing project tasks • Advanced English level • Strong analytical and problem-solving skills • Familiarity with process mapping tools (e.g., Visio) • Ability to work effectively in virtual, cross-functional, and multicultural teams • Strong attention to detail and organizational skills • Proficiency in MS PowerPoint, MS Excel, MS Access, MS Visio and other presentation/analysis tools Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Accommodations We are committed to providing equal opportunity and reasonable accommodation for people with disabilities. To request a reasonable accommodation, contact our Talent Relations team at USTalentCICInbox@deloitte.com As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Location: Querétaro, Mexico, MX

Posted Date: 8/27/2025