Customer Support Team Lead

We are seeking a Customer Support team lead to join our team for this opportunity out of Mexico! Job summary: The Customer Support Team Lead is responsible for the day-to-day oversight of one support team (generally 8 - 12 people). Your role is both customer-focused and internally focused, and is to enable your team members to perform in their roles efficiently and effectively through support and coaching. You will have excellent customer care skills, along with good written and verbal communication skills. Provides technical support covering the full life cycle of client's products to external customers and partners. Diagnoses and debugs technically complex software in networked and virtualized environments. Isolates and resolves problems in customer configurations and deployments. Reports product flaws or reliability limits to engineering. This will be a 24/7 rotation position. Qualifications • Recognized Leadership skills • Recognized as a "go-to" person for the team; • Strong problem-solving skills • Excellent customer-facing, communication and analytical skills • Knowledge of customer support procedures and practices • Expert in using support tools such as Salesforce.com, Jira, Knowledge base, etc., and able to guide team members in the use of these tools • 5 years experience in a customer support or related environment • Bachelor's degree (Computer Science preferred) or equivalent work experience

Location: Guadalajara, Jalisco, MX

Posted Date: 8/27/2025