Medical Information Specialist

Medical Information Specialist • Respond to medical information requests (or inquiries) from internal and external customers and ensure the responses are medically and scientifically accurate, timely, balanced, and meet customers’ needs. • Respond to inquiries received via phone, email, internet or mail with high quality customer service and document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP) and regulatory guidelines. • Create medical information documents- standard response documents (SRs) by assessing and summarizing published medical and scientific literature. Update the documents at regular intervals and maintain a database of frequently used medical information documents. • Reporting issues of Adverse events and/or Product Quality complaint associated with the medical information as per the defined procedures and adhere to the required timelines. • Performing follow-ups of Adverse events and/or Product Quality complaints as per the defined timelines based on the recommendations of Drug safety and/or Product Quality team. • Demonstrate expertise and knowledge of assigned therapeutic areas and a good understanding of pertinent disease state(s). • Deliver high quality literature search, including identification of key literature that would support the creation of medical content and check for or obtain copyright permissions prior to internal or external use. • Work on platforms and tools to support creation, review, management, documentation, analysis and tracking of medical information documents. • Work with the medical information and medical affairs teams during congresses, product launches, and key data releases and ensure assigned work is completed as per the timelines and SOPs. • Be a part of the training process and preparing/updating specific training documents on need basis and imparting training as and when required. • Be a part of routine client meeting and lead these meetings, whenever needed. Skills: •Pharma/Science Background •Good medical writing and literature surveillance skills (call handling skills - must) •Mandatory: Excellent Oral & Written communication (English) •Preferably have knowledge about Veeva platform (Optional)

Location: Mexico, MX

Posted Date: 8/26/2025