Concierge & Operations Assistant – Virtual Classroom & Student Support (Remote)

Location: Remote (Mexico or Latin America preferred) Compensation: $9 USD per hour (paid through Upwork) Hours: 15–25 hours/week About the Role At Jacob Krueger Studio, we believe every great story begins with the right kind of support. That’s where you come in. We’re looking for a Concierge & Operations Assistant — someone who thrives behind the scenes, creating seamless experiences that let our writers, students, and faculty shine. This isn’t just about logistics; it’s about building a warm, welcoming environment where creativity can thrive. If you love details, enjoy connecting with people, and want to be part of a team that helps writers bring their voices to life, we’d love to hear from you. What You’ll Do Be the “concierge” for assigned live online classes and workshops — the friendly, reliable presence in the (virtual) room. Support instructors and mentors with technical and operational needs (e.g., managing Zoom, troubleshooting a student’s audio issue, and timekeeping cues). Engage with students during sessions, responding to questions in real time to ensure they feel supported and connected. Post announcements, session recordings, and class updates with accuracy and care. Track attendance and share insights with our internal team. Follow up on logistical issues and student concerns to keep the experience smooth and stress-free. What We’re Looking For Strong internet connection confidence using Zoom Fluent English (spoken and written) with excellent communication skills Calm multitasker who can stay cool under pressure Reliable, detail-oriented, and empathetic Bonus points if you’ve worked in customer service, education, or supported live online events Why Join Us? Jacob Krueger Studio is more than a school — it’s a creative community that helps writers around the world find their voices. As part of our team, you’ll play a vital role in shaping that experience. You’ll collaborate with a passionate, supportive group of people who care deeply about storytelling — and about each other. You’ll also have the chance to grow with us, take on more responsibility, and expand your role over time. How to Apply Send your resume to jose@writeyourscreenplay.com with the subject line: Concierge & Operations Assistant Application Please also include 2–3 sentences on what excites you about this role and how your experience aligns with it. We can’t wait to meet you.

Location: Mexico, MX

Posted Date: 8/26/2025