Guest Services Manager - ITA

Social network you want to login/join with: Guest Services Manager The Guest Services Manager continually strives to exceed hospitality industry standards, ensuring complete guest and team satisfaction. This role establishes and promotes a positive working environment and focuses on operational goals, where training, leadership, development, and recognition of team performance are paramount. Qualifications: Hotel Director/Hotel General Manager experience in a 4- or 5-star hotel 2-3 years of hotelier experience Additional languages are an advantage (Spanish, Italian, Portuguese, French, German) Duties and Responsibilities: Lead in delivering an exceptional guest experience and serve as an ambassador by training other divisions on key standards, maintaining strong rapport with division heads from both Hotel and Marine departments. Manage a team to deliver focused and extraordinary customer service, reacting efficiently to guest requests and maintaining detailed knowledge of key performance indicators, guest ratings, and comments to foster a culture of ownership of the guest experience. Balance operational needs between Financial and Guest Services Divisions through effective communication of guest issues to enhance guest comments and ratings. Manage all group business onboard, ensuring the Group Coordinator has the necessary skills, training, tools, information, and support for consistent service delivery. Assign duties and responsibilities to team members, observing and evaluating their performance through honest feedback to meet high standards. Ensure compliance with Customs and Immigration policies and procedures, driving maximum adherence to internal and external requirements related to guest immigration and clearance. J-18808-Ljbffr

Location: Pavia, Lombardia, IT

Posted Date: 8/23/2025