KNOWLEDGE ADMINISTRATOR (focus POLISH & ENGLISH LANGUAGE)

Posizione Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to ensure effective and up-to-date knowledge and information for all international internal as well as external Operation units. Your task You will create working instructions and review/update those on a regular basis. Furthermore, you will communicate updates/changes to working instructions to inhouse units and service providers. You will collaborate with training and quality management as well as work on projects to ensure operational readiness in case of new processes and procedures that are implemented. You are the interface with marketing/commercial to update information in the knowledge management tool. Your contribution With the responsibility to ensure that agents read/understand working instructions, you will shape the future international CCM. Your environment Customer Care Management is an international matrix organization in which you will work together with colleagues from France, Germany, Italy and Poland. Your freedom If you have a passion for Customer Service, enjoy flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape J-18808-Ljbffr

Location: Valdengo, Piemonte, IT

Posted Date: 8/22/2025