Customer Insight Analyst

Customer Insight Analyst Manchester (Hybrid - 2x Days a Week in Office) £45,000-£55,000 Are you passionate about using data to transform learning experiences and drive real educational outcomes? We're working with a leading education provider undergoing a curriculum transformation and looking to bring in a Learning Analyst to sit within their high-performing Insight function. Reporting into a Senior Insight Manager, this role is a great opportunity to combine analytics, modelling, and experimentation to shape how thousands of learners engage with digital products! THE ROLE You'll be joining a growing team (currently 8, will be 10 by end of year) and will work closely with Learning & Curriculum, Product, and IT teams to deliver insights that improve learner performance and satisfaction. A large part of the role will involve: Analysing learner data and product performance across key educational programmes. Running A/B tests and building predictive models to improve retention and personalise learning paths. Using tools like Power BI and Microsoft Fabric to surface insights that inform design and curriculum improvements. This is a great chance to get stuck into modern data & analytics platforms in order to deliver tangible success for the organisation YOUR SKILLS & EXPERIENCE SQL - good level of proficiency Exposure to Microsoft Fabric preferrable but not essential The ability to communicate findings in a clear, compelling way to non-technical stakeholders THE BENEFITS £45,000-£55,000 (DOE) HOW TO APPLY Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page

Location: Manchester, Lancashire, GB

Posted Date: 8/20/2025