Service Manager

We’re looking for a proactive and experienced Service Manager to lead the Service Department at our Marlesford Branch in Suffolk. If you’re driven by excellent customer service, strong team leadership, and have a good understanding of agricultural and/or horticultural machinery, we’d love to hear from you! About the Role: As Service Manager, you'll oversee the smooth operation of our busy Service Department, covering both agricultural and domestic/professional horticultural machinery. You’ll manage and support a team of technicians, ensure top-quality repairs, maintain strong customer relationships, and contribute to the overall profitability of the department. Key Responsibilities: Lead, mentor, and support service technicians to deliver outstanding service and repairs Manage departmental operations, scheduling, and workload allocation Build and maintain strong relationships with customers Monitor and report on profit/loss and overall performance Ensure communication flows effectively between management, staff, and customers What We’re Looking For: Experience in a service manager or supervisor role (agriculture/horticulture a plus) Strong understanding of machinery and repair processes Excellent verbal and written communication skills Confident in handling staff-related matters and problem-solving Highly organised with the ability to multitask and manage time effectively Discreet, professional, and customer-focused What’s on Offer: Competitive salary profit-related bonus Company vehicle 32 days holiday (incl. bank holidays) Company sick pay scheme & workplace pension Life assurance (2x salary) Staff discount in Country Stores Winter flu jab, wellbeing support & employee referral bonuses Working Hours: Monday to Friday, 8am – 5.30pm (1-hour unpaid lunch) Additional hours may be required during peak times (e.g., harvest) and occasional Saturdays We are looking for someone to start immediately, subject to any notice periods. If you are interested please get in touch or head to our website for further information - www.ernestdoe.com/vacancies/

Location: Suffolk, UK, GB

Posted Date: 8/20/2025