Service Delivery Manager (SAP FICO and Finance) - Advanced English

About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. To learn more about how we can supercharge progress for you, visit www.hcltech.com Responsibilities/requirements: Provide regular portfolio status updates and track KPI's/ Metrics related to all project tasks assigned. Collaborates and manages relationships with teams across geographies across various technology streams. Ensures team adherence to business and compliance requirements (timesheets, billing inputs, CBT's, expense reports) across both client and internal stakeholders. Responsible for team high billable utilization and productive engagement during non-billed period. Participate and provide inputs during Solution development activities with the change management for complex projects. Knowledge Management Drives strong Knowledge management and sharing session across the teams. Performs industry research on emerging topics and shares with wider teams. Development of Knowledge Assets like Business flows, system flows and other relevant artifacts in the domains supported Customer Relationship Management Actively engage with client PM's and BA's to understand Project plan, key deliverables & milestones, specific tasks assigned with relevant client approvals. Ensure participation in periodic client meetings and contribute effectively on expected tasks. Manage all project related queries and escalations. Proactively identify issues and escalate as appropriate. Build relationships with program managers or portfolio owners in the customer organization. Analyze customer feedback at desired intervals and initiate ways to improve the score. Process Improvements and Adherence Regularly participate in the discussions with the client and identify improvement opportunities. Project delivery (Functional Skills), Independently lead requirements management, Assist in running client workshops. Lead team in formulating, articulating and prioritizing key conclusions, Ensuring the deliverables are in line with client expectation/standards, Develop comprehensive set of sound recommendations, Prepare and manage the project plan, Proactively identify engagement risks in immediate area of responsibility, Demonstrates sounds understanding of project approaches such as Waterfall, Agile and Iterative. Raising risks, issues and escalation to senior management and customer To create all quality documents, collect metrics data and conducting Audits. To perform Value creation and KM activities. To create project plans and keep track of schedule for on time delivery as per the defined quality standards To ensure process improvement and compliance, and participate in technical design discussion and to review technical documents Knowledge of SAP FICO and Finance Domain Advanced English Why choose us? We are one of the largest and fastest growing technology companies in the world, with offices in over 60 countries and 224,000 employees Our company is extremely diverse with 165 nationalities represented We offer the opportunity to work with colleagues from all over the world We offer a virtual-first work environment, promoting a good integration between your work and personal life, with real flexibility We are committed to your growth, offering learning and career development opportunities at all levels to help you find your unique brilliance. We offer comprehensive benefits to all employees We are certified as a "Great Place to Work" and "Top Employer" in 17 countries, and recognized as a “Top Employer” in Brazil specifically, offering a positive work environment that values employee recognition and respect Equality & Opportunity for All Representing 165 nationalities worldwide, we are proud to be an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, religion, sex, color, age, national origin, pregnancy, sexual orientation, disability or genetic information, or any other protected classification, in accordance with federal, state and/or local laws

Location: São Paulo, Brazil, BR

Posted Date: 8/20/2025