DevOps Engineer

Responsibilities To adhere to quality standards, regulatory requirements and company policies To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases To participate or contribute on EN business in creation of proposals to drive Service improvement plans To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team To provide support for on call escalations /L3 level support and doing incident & problem management Required Skills and Experience Bachelor's degree in Computer Science, Engineering, or a related field. Proven experience as a DevOps Reliability Engineer or similar role. Strong knowledge of cloud platforms, particularly AWS. Proficiency in DevOps tools and practices. Experience with Jenkins for CI/CD pipelines. Knowledge of infrastructure as code tools, especially Terraform. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. Languages: Portuguese and English.

Location: brazil, BR

Posted Date: 8/20/2025