Operations Manager

The Operations/Studio Manager will play a crucial role in directing the commercial operations of a boutique CMT (Cut-Make-Trim) studio. The position involves designing and executing comprehensive sales strategies, managing production processes, and developing strong client relationships. Tasked with driving revenue, maintaining quality standards, and ensuring operational excellence, the role is central to advancing the studio's mission of empowering women from underserved communities. What you'll do Own and execute a sales strategy tailored to focus products and customers Generate new sales leads and convert them into loyal customers Manage client meetings and all customer queries across multiple channels Prepare and send out quotes, and support with invoicing Maintain an up-to-date customer database and drive high-touch customer experiences Develop a compelling sales portfolio and maintain brand representation through social media and photography Lead and manage the production team, ensuring strategic resource planning and operational excellence Prepare and submit weekly progress reports and lead cross-functional collaboration to ensure smooth operations Manage financial planning, commercial strategy, and operational efficiency to ensure profitability and growth Reconcile monthly card spends and engage in continuous process innovation and training development What you'll need Proven experience in B2B or B2C sales, ideally in a product- or design-driven environment Background in the CMT business, including production line setup and costings Strong leadership and organizational skills Professionalism and attention to detail Excellent written and verbal communication skills Experience in managing client relationships and closing deals Strategic thinking with a focus on execution Familiarity with CRM systems, quoting tools, and basic finance administration A keen eye for design, presentation, and product detail is a plus

Location: Cape Town, Western Cape, ZA

Posted Date: 8/20/2025